Privacy Policy
How we collect, use, and protect your personal information
1. Information We Collect
At Elite Auto Detailing Spain, we collect information you provide directly to us, such as when you create an account, book a service, contact us, or subscribe to our newsletter.
Personal Information
- Name and contact information (email, phone number, address)
- Vehicle information (make, model, year, color)
- Service preferences and booking history
- Payment information (processed securely through third-party providers)
- Communication preferences
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website information
- Location data (with your consent)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our detailing services
- Process bookings and manage appointments
- Send service confirmations, reminders, and updates
- Respond to your comments, questions, and customer service requests
- Send marketing communications (with your consent)
- Analyze usage patterns to improve our website and services
- Comply with legal obligations and protect our rights
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:
- Payment processors
- Email service providers
- Website hosting and analytics services
- Customer support platforms
Legal Requirements
We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection
5. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at privacy@eliteautodetailingspain.com
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The nature and sensitivity of the information
- Legal and regulatory requirements
- The purposes for which we collected the information
- Whether we can achieve those purposes through other means
8. International Transfers
Your information may be transferred to and processed in countries other than Spain. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Elite Auto Detailing Spain
Calle de Alcalá 123, 28009 Madrid, Spain
Email: privacy@eliteautodetailingspain.com
Phone: +34915486952